Please read carefully before committing to our services to make sure you fully understand how our business operate 

Scallin Blue Safe Nest Sitters – Terms and Conditions

 

Standard and Luxury House and Pet Sitting Services

Effective May 2025

Welcome to Scallin Blue Safe Nest Sitters!

These Terms and Conditions govern our Standard and Luxury House and Pet Sitting Services, including all services and Exclusive Add-Ons outlined in our May 2025 Price Lists for Parktown, Rosebank, Illovo, Melrose, Waterfall, Fourways, Bedfordview, and the Sandton Area. By booking our services, you agree to these terms. Please read them carefully.

1. Definitions

• Standard Services: Include basic pet care (feeding, walks, litter/cage cleaning) and basic house sitting (security checks, mail collection) at competitive rates.
• Luxury Services: Include bespoke, premium pet care (e.g., Gourmet Pet Dining, Curated Exercise & Play, Concierge Medical Care, Bespoke Updates) and house sitting (e.g., Elite Home Concierge with trash, vacuuming, surface wiping, plant care), with tailored execution and Exclusive Add-Ons.
• Client: The individual booking services for their pet(s) and/or home. Scallin Blue’s trained professional providing services.

2.Booking and Reservations

• Booking Process: Clients must submit a booking request via our website, email, or phone, specifying service type (Standard or Luxury), dates, and add-ons (e.g., Medication/Special Care, Luxury Grooming). Luxury Services require a detailed consultation to customize the care plan.
• Confirmation: Bookings are confirmed upon receipt of a 50% non-refundable deposit and signed service agreement. Luxury bookings may require additional vet or home details.
• Last-Minute Bookings: Bookings within 48 hours incur a fee (R60/service for Other Areas, R70/service for Sandton).
• Holiday Surcharge: A 25% surcharge applies to all services on Dec 24–26, Dec 31, and Jan 1.
• Minimum Booking: Standard Services require a minimum of one visit/day; Luxury Services require a minimum of one overnight or two visits/day for pet care.

3. Payment Terms

• Pricing: As per the May 2025 Price Lists (e.g., Standard Drop-In Visit: R100–R120/visit, estimated; Luxury Premium Drop-In Visit: R160–R180/visit). Add-ons (e.g., Chauffeured Pet Transport, R150–R350/trip) are charged separately.
• Deposit: A 50% non-refundable deposit is due at booking. The balance is due 48 hours before service starts.
• Payment Methods: Bank transfer, credit/debit card, or approved digital platforms. Cash is not accepted.
• Late Payments: A 10% daily late fee applies to overdue balances. Services may be suspended until payment is received.
• Travel Fees: Locations >20 km from our base incur a travel fee (R40–R60/visit for Other Areas, R50–R70/visit for Sandton).

4. Cancellations and Refunds

Cancellation by Client:

• 7 days before start: Full refund of deposit, less a R200 admin fee.
• 3–7 days before start: 50% refund of deposit.
• <3 days before start or during service: No refund.

Luxury bookings with customized preparations (e.g., sourcing specific pet food) are non-refundable.

Cancellation by Scallin Blue:

• Full refund or rescheduling if we cannot provide services due to unforeseen circumstances (e.g., caregiver unavailability).

Holiday Cancellations:

• No refunds for cancellations <7 days before Dec 24–26, Dec 31, or Jan 1.

5. Client Responsibilities

Accurate Information:

• Clients must provide complete, accurate details about pets (e.g., health, behavior, dietary needs) and home (e.g., security systems, plant care instructions) at booking. Luxury Services require vet records for medical add-ons.

 

Access:

• Clients must provide safe, legal access to the home (e.g., keys, gate codes). Key Pickup/Drop-Off (R60–R70) is available.

Supplies:

• Clients must supply sufficient pet food, litter, medications, and cleaning products. Luxury Services may involve caregiver-sourced premium supplies at client cost.

Pet Safety:

• Pets must be non-aggressive and up-to-date on vaccinations. Scallin Blue reserves the right to refuse service for unsafe pets.

Home Condition:

• Homes must be safe and clean for caregivers. Clients are responsible for pre-existing damages or hazards.

6 Caregiver Responsibilities

Service Delivery:

• Caregivers will perform services as agreed, tailored to client specifications (Standard: basic care; Luxury: bespoke tasks like Gourmet Pet Dining, Elite Home Concierge).

Luxury Add-Ons:

• Services like Medication/Special Care or Chauffeured Pet Transport will follow client instructions (e.g., dosing schedules, transport routes)

Updates:

• Standard Services include basic text updates; Luxury Services include HD video/photo updates per client preferences.

Confidentiality:

• Caregivers maintain client privacy, handling keys and personal information securely

7. Liability

Pet Health:

• Scallin Blue is not liable for pre-existing pet health issues or injuries during services, except in cases of proven caregiver negligence. Emergency vet care will be sought at client expense, with prior notification if possible.

Property Damage:

• Scallin Blue is not liable for pre-existing home damages or losses, except in cases of proven caregiver negligence. Clients must maintain home insurance.

Third-Party Access:

• Clients must notify Scallin Blue of any third-party access (e.g., cleaners, family) during services. Scallin Blue is not liable for third-party actions.

Force Majeure:

• Scallin Blue is not liable for service disruptions due to unforeseen events (e.g., natural disasters, power outages).

8 Emergency procedures

Pet Emergencies:

• Caregivers will contact the client’s designated vet or emergency contact and seek treatment if a pet’s health is at risk. Costs are client responsibilityHome. 
• Emergencies 
• Caregivers will address urgent issues (e.g., leaks, alarms) per client instructions and notify the client immediately. Repair costs are client responsibility.

Client Contact:

• Clients must provide an emergency contact available during services.

9. Service Modifications

Changes by Client:

• Requests to modify services (e.g., adding visits, add-ons) must be made 48 hours in advance, subject to availability and additional fees.

Changes by Scallin Blue:

• We reserve the right to substitute caregivers or adjust schedules with client notification, ensuring consistent service quality.

 

 

10. Termination

By Client:

• Services may be terminated with written notice, subject to cancellation policies (Section 4).

By Scallin Blue:

• We may terminate services for non-payment, unsafe conditions, or client misrepresentation, with no refund for fees paid.

11. Dispute Resolution

Disputes will be resolved through good-faith negotiation. If unresolved, disputes will be subject to mediation in Johannesburg, South Africa, under South African law.

12. Amendments

Scallin Blue reserves the right to update these Terms and Conditions with 30 days’ notice via our website or email. Continued use of services constitutes acceptance of changes.

13. Contact Information

For questions or support, contact us at:

Email: info@scallinbluesafenestsitters.co.za

Phone: +27 816645110